Ngan is a business owner who’s been successful in business for many years and she’s transitioning into being a coach. She’s secretly burnt out and she doesn’t even know it. But I ask a question and I create the space where she opens up enough that she cries, and in that moment we both see what she really needs. Successful leaders, successful entrepreneurs, and successful coaches are often running on empty and they can’t see it. In this short conversation, Ngan has an insight that changes everything for her.