Zoom Support Information

It’s important to us that you are supported with using the technology we have in place to connect you with your Rich Litvin Intensive experience. Following are 6 tips for using Zoom. We have also included a list of links to resources and to articles to help you troubleshoot common problems.

Helpful tips for using Zoom

1. Connecting on a computer or mobile device: For the best viewing experience we recommend connecting on a desktop or laptop computer. If you need to connect on a mobile device you could also use a tablet or mobile phone.

2. Download the Zoom App: We recommend downloading the Zoom app before the intensive begins. You will need to do this if you have never used Zoom on the device you are going to use to connect to the Zoom Meetings. If you have never used Zoom and try to join the meeting the day we begin, you will be prompted to download the app which could cause a slight delay in getting connected.

3. Internet Connection: Make sure you are in a place with a strong internet connection during the intensive.

4. Joining the Meeting: You can join a meeting by clicking on the meeting link, by going to join.zoom.us and entering the meeting ID, or by opening the Zoom App on your mobile device and entering the meeting ID. Here is more information about joining a Zoom Meeting.

5. Audio: For best audio quality we recommend using a headset. This will not only enable you to hear the presentation clearly but it will also allow Rich and the other attendees to hear you clearly when you speak.

6. Video: We recommend joining with your device video so we can see you! To ensure your face is well-lit 🙂 make sure your main source of light is in front of you, not behind you. While watching, we recommend watching in “Speaker View” when there are several participants in the meeting and only using “Gallery View” when there are fewer than 10-15 participants in the meeting. Here are some helpful links about using your video.

Here are some helpful links to support you with using Zoom

Here are several links to helpful Zoom articles and troubleshooting guides. If you are having trouble joining the meeting, please reach out to us at [email protected] or post a message in the app.
If you are having any trouble please reach out to us and we will support you. Send us an email at [email protected].